PEOPLE AND INNOVATION
TRUST IN THE FUTURE AND IN THE
SUSTAINABLE GROWTH
TRUST IN THE FUTURE AND IN THE
SUSTAINABLE GROWTH
| B2B Operating Data (units) | 2016 | 2017 | 2018 | 2019 | 2020 | △ 2019/2020 |
|---|---|---|---|---|---|---|
| Number of Customers | 108.7 | 95.4 | 104.8 | 128.3 | 159.9 | 24.7% |
| Corporate | 10 | 10.9 | 13.6 | 15.7 | 16.5 | 5.0% |
| Small and Micro Enterprises (SMEs) | 98.7 | 84.5 | 91.2 | 112.6 | 143.5 | 27.4% |
| Number of Accesses (thousands) | 2016 | 2017 | 2018 | 2019 | 2020 | △ 2019/2020 |
|---|---|---|---|---|---|---|
| Fixed broadband | 392 | 442 | 468 | 492 | 504 | 2.5% |
| Fiber broadband | N/A | 20 | 97 | 284 | 377 | 33.1% |
| Mobile | 1,205 | 1,206 | 1,179 | 1,181 | 1,140 | -3.4% |
| Post-paid | 285 | 302 | 355 | 435 | 461 | 6.1% |
| Pre-paid | 920 | 905 | 824 | 746 | 679 | -8.9% |
| M2M (Machine-to-Machine)* | - | - | - | 482 | 1,379 | 186.2% |
| Landlines | 509 | 525 | 525 | 483 | 460 | -4.8% |
*Mobile SIM cards sold to B2B customers.
| Consolidated indicators (R$ million) | 2016 | 2017 | 2018 | 2019 | 2020 | △ 2019/2020 |
|---|---|---|---|---|---|---|
| Gross revenue | 2,406 | 2,611 | 2,703 | 2,810 | 3,036 | 8.0% |
| Net revenue | 1,744 | 1,885 | 2,013 | 2,127 | 2,351 | 10.5% |
| EBITDA | 640 | 721 | 845 | 970 | 1,030 | 6.1% |
| EBITDA Margin | 37% | 38% | 42% | 46% | 44% | - |
| Net profit | 174 | 227 | 266 | 292 | 202 | -30.6% |
| Net Margin | 10% | 12% | 13% | 14% | 9% | - |
| Investments | 459 | 503 | 678 | 755 | 462 | -38,8 |
| Net Debt | 1,090 | 1,232 | 1,515 | 1,851 | 1,843 | -0.4% |
| Net Debt/EBITDA | 1.7 | 1.7 | 1.8 | 1.7 | 1.8 | - |
| Human Talent Indicators | 2016 | 2017 | 2018 | 2019 | 2020 | △ 2019/2020 |
|---|---|---|---|---|---|---|
| Employees | 3,739 | 3,934 | 4,544 | 4,416 | 4,310 | -2.4% |
| Men | 2,590 | 2,745 | 3,259 | 3,157 | 3,019 | -4.4% |
| Women | 1,149 | 1,189 | 1,285 | 1,259 | 1,291 | 2.5% |
| Training hours (thousands) | 44 | 32 | 189 | 168 | 230 | 36.9% |
| Average training hours per employee | 25 | 18 | 42 | 38 | 53 | 39.5% |
| Environmental indicators | 2016 | 2017 | 2018 | 2019 | 2020 | △ 2019/2020 |
|---|---|---|---|---|---|---|
| Greenhouse Gas Emissions - direct- scope 1 | 1,145 | 1,693 | 870 | 1,042 | 1,145 | 10% |
| Greenhouse Gas Emissions - indirect- - scope 2 | 4,488 | 4,909 | 4,138 | 4,302 | 1,546 | -64% |
| Greenhouse Gas Emissions - indirect- - scope 3 | 1,575 | 1,280 | 1,537 | 1,298 | 465 | -64% |
| Total emissions | 7,208 | 7,882 | 6,545 | 6,642 | 3,156 | -52% |