Message from the Management

GRI 102-14
Although the year was marked by social distancing due to the Covid-19 pandemic, we were able to build even closer relations with our customers and employees. By tirelessly working to ensure their connectivity and security, we were able to report a robust performance, despite the period’s great uncertainty.

Jean Carlos Borges

Chief Executive Officer, Algar Telecom

Highlights in 2020

Emissions Reduction

Reducting the emission of greenhouse gases and advancement in renewable energy

Recognized as one of the best companies to work

(Great Place to Work e Indeed).

Innovative Company

“Valor Inovação” Prize

Transparency Trophy

Best Annual Report for the year 2019 and 24th Anefac – Fipecafi Award

Customer Service Excellence

for the customer (RA 1000 Seal)

R$ 460 million invested

in the installation and activation of customers in newly-built networks

44% Margin EBITDA

In a Total of R$ 1,030 million

10.5% Growth

Net Revenue (B2B representing 61%)

82.3 kilometers

of optical fiber, scattered arorund 367 cities of 16 states and the Federal District

More than 1.2 million

B2B customers

33.1% increase

in broadband B2C customers connected by optical fiber

24.7 increase in

B2B customers – In a total of 160 thousand

Algar Telecom was

elected as “Company of the Year” in Exame’s Magazine 2020’ Awards

ESG Award

Elected by Guia Exame as the brazilian Telecom with the best ESG practices

We manage our environmental impact through a climatic governance that predicts the reduction of C02 emission (renewable electricity in the operation and use of ethanol to fuel the fleet), waste management and preservation of biodiversity

We ensure connectivity, prioritizing schools and hospitals during the most critical period of the pandemic, and expanding our network. We take care of our associates and also maintain the support network for the communities, through partners and the Algar Institute.

Our Corporate Governance Best Practices are Always evolving. In its structures and routine, Algar Telecom adopts transparancy principles, fairness, accountability and responsability, following IBGC’S guidelines