PEOPLE AND INNOVATION

TRUST IN THE FUTURE AND IN THE
SUSTAINABLE GROWTH

Main indicators for 2020

B2B Operating Data (units)20162017201820192020△ 2019/2020
Number of Customers108.795.4104.8128.3159.924.7%
Corporate1010.913.615.716.55.0%
Small and Micro Enterprises (SMEs)98.784.591.2112.6143.527.4%

Number of Accesses (thousands)20162017201820192020△ 2019/2020
Fixed broadband 3924424684925042.5%
Fiber broadband N/A209728437733.1%
Mobile1,2051,2061,1791,1811,140-3.4%
Post-paid2853023554354616.1%
Pre-paid920905824746679-8.9%
M2M (Machine-to-Machine)*---4821,379186.2%
Landlines509525525483460-4.8%

*Mobile SIM cards sold to B2B customers.

Consolidated indicators (R$ million)20162017201820192020△ 2019/2020
Gross revenue2,4062,6112,7032,8103,0368.0%
Net revenue1,7441,8852,0132,1272,35110.5%
EBITDA6407218459701,0306.1%
EBITDA Margin37%38%42%46%44%-
Net profit174227266292202-30.6%
Net Margin10%12%13%14%9%-
Investments459503678755462-38,8
Net Debt1,0901,2321,5151,8511,843-0.4%
Net Debt/EBITDA 1.71.71.81.71.8-

Human Talent Indicators 20162017201820192020△ 2019/2020
Employees3,7393,9344,5444,4164,310-2.4%
Men2,5902,7453,2593,1573,019-4.4%
Women1,1491,1891,2851,2591,2912.5%
Training hours (thousands)443218916823036.9%
Average training hours per employee251842385339.5%
Environmental indicators20162017201820192020△ 2019/2020
Greenhouse Gas Emissions - direct- scope 11,1451,6938701,0421,14510%
Greenhouse Gas Emissions - indirect- - scope 24,4884,9094,1384,3021,546-64%
Greenhouse Gas Emissions - indirect- - scope 31,5751,2801,5371,298465-64%
Total emissions7,2087,8826,5456,6423,156-52%